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One in ten brand fresh cars has to go back to the garage for repairs in the very first year – but what’s the most reliable motor you can buy?
Splashing out thousands of pounds on a fresh motor is no assure it’ll be trouble-free
HUNDREDS of thousands of fresh car buyers are having to comeback cars to their dealer with problems, a explore has found.
Electrical gripes, engine woes and rattling interior trim are leaving owners frustrated with their brand fresh motors.
Driver Power, the UK’s thickest car satisfaction survey, found twelve per cent of owners said their car had gone wrong within the very first twelve months.
And with a record-setting Two.69million vehicles registered in 2016, it could mean more than 300,000 have already developed faults and needed repairs.
Figures from the Driver Power examine – which quizzed drivers on cars aged inbetween two and twelve months – demonstrate the Jaguar XF was the car with the most issues.
Cars with most recorded faults in the very first year
- Jaguar XF: 31%
- Jaguar XE: 27%
- Land Rover Discovery Sport: 25%
- Range Rover Evoque: 24%
- Nissan X-Trail: 22%
- Skoda Superb: 21%
- Nissan Pulsar: 21%
- Subaru Forester: 20%
- Citroen C4 Cactus: 20%
- Subaru Outback: 20%
A third of owners (31 per cent) said their car failed in the very first year.
And there was more bad news for British makers, too, with the Jaguar XE the next worst following by the Land Rover Discovery Sport – more than a quarter of owners reported problems with both.
The car deemed most reliable over long-term ownership was the Toyota RAV4.
Top ten most reliable cars
Dodgy reliability of fresh vehicles is supported by the record number of contacts The Motor Ombudsman has received for its dispute resolution service.
In the very first four months of 2017, it spotted a forty five per cent rise in disgruntled customers get in touch compared to 2016.
And the top reason for an proprietor to contact The Motor Ombudsman related to the quality of the vehicle at the time of purchase.
Holly McAllister, head of customer service and quality at The Motor Ombudsman, said: “Case volumes as a proportion of contacts remain low which demonstrates the superb efforts that all parties are going to in order to resolve any disagreements before needing formal adjudication which is very encouraging for all involved.”
