America’s five best and worst rated cars

Americans are often said to have a love affair with cars, but sometimes it can be more like a love-hate relationship.

Car-buyer satisfaction is on the rebound after a dip last year, when consumers were hit with a record number of recalls and rising prices, according to the American Customer Satisfaction Index, an independent benchmark of consumer practices of products and services sold in the U.S. Still, while satisfaction is up overall, a few automakers suffered from lower customer ratings in the ACSI’s two thousand sixteen report.

Domestic cars are catching up with foreign-made vehicles, while mass-market cars — the affordable and midprice cars that are produced by the likes of GM (GM) and Honda (HMC) — are catching up with luxury cars. Consumers may be more struck these days with midprice cars because of technological innovations that are adding to their appeal, such as built-in Wi-Fi, apps that permit you to unlock cars from mobile phones and safety gear like blind-spot alerts.

“Consumers are choosing technology over what we think of as traditional luxury, like the stick shift covered in leather,” said David VanAmburg, the director of the ACSI. “The anticrash features, the GPS-type systems and higher technology systems that are available in mass-market vehicles are what is truly appealing, rather than the interior materials.”

Luxury cars have also differentiated themselves from mass-market models through their enhanced treating and spectacle, but many mass-market cars are now built on the same chassis as luxury models, VanAmburg noted.

Of course, prestige remains an significant element in why some consumers choose to purchase a luxury car over a mass-market vehicle.

Top: Five, GMC

This General Motors brand, known for its roomy SUVs and trucks, climbed up in the rankings in 2016. Owners of GMC vehicles, such as the Acadia crossover SUV, shoved the brand to a score of eighty four from seventy eight a year ago.

The GMC Yukon Denali was recently reviewed by Autoweek as “the king of the road journey,” with the publication praising its “refined exterior design” and comfy rail.

Top: Four, Toyota

The Japanese automaker has won over Americans with its Prius hybrid and its reputation for quality midprice cars. Nevertheless, Toyota (TM) has taken a bit of a hit with a number of recalls since 2009, including one involving a sticking accelerator pedal. The company has focused on quality and safety reforms to win back consumer confidence.

That may be paying off. Drivers gave Toyota a score of 85, up from eighty two a year earlier, according to the ACSI.

The newest Prius earned praise from The Fresh York Times for its design, which it described as making “the leap from cyborg armadillo to bionic koi.”

Top: Trio, BMW

The German luxury brand is railing high with consumers, who gave the automaker a score of eighty five this year, up from eighty two a year earlier, according to the ACSI.

Some of its newer models are turning goes. IBTimes UK said the BMW M2 may be its “dearest car of two thousand sixteen so far.” The review praised its treating and “muscular assets.”

Top: Two, Honda

Honda receives the second-highest satisfaction rating for 2016, earning a score of eighty six compared with eighty a year earlier.

The Japanese automaker’s CEO has said he wants to prioritize developing innovative technology and products, rather than attempting to meet aggressive sales targets. Its redesigned Ridgeline pickup truck has earned positive reviews. The Wall Street Journal said Honda is listening to customers and providing the details that they want.

Top: 1, Lincoln

America’s No. One car for customer satisfaction is an iconic brand that had such a petite presence only a few years ago that ACSI’s VanAmburg said the survey didn’t even track it.

The Ford (F) brand’s comeback has been called “the thickest surprise in the auto industry” by Business Insider. Rather than abandoning the 99-year-old brand, Ford invested in the luxury line and revived the Continental nameplate, earning kudos for spectacle and design. A much-talked-about two thousand fourteen ad campaign with actor Matthew McConaughey helped draw fresh attention to Lincoln.

It scored an eighty seven in this year’s report, putting it at the top of all tracked automakers. Last year, Lincoln earned an 83.

“They are putting out a product people are attracted to,” VanAmburg said.

Bottom: Five, Mitsubishi

Not all Japanese automakers are scoring at the top. Witness Mitsubishi, which earned a score of seventy nine in this year’s report. That was slightly better than its seventy seven in two thousand fifteen but still places it near the bottom of customer satisfaction ratings.

One of its models, the iMiEV, was recently singled out by Autoweek as “the worst-selling car in America.” It added, “Yet there it sits, forever on the lots, forlorn, poorly reviewed, gathering lot mud like a static-clinging cardust cloth, unwanted, unloved and alone.” (The reviewer said he actually likes the car.)

Mitsubishi was recently dinged by Consumer Reports, which said the Mirage is its lowest-rated subcompact.

Bottom: Four, Dodge

This Fiat Chrysler (FCAU) brand received a score of seventy eight this year, up slightly from seventy six in 2015. Like Mitsubishi, some Dodge vehicles have been poorly reviewed. Consumer Reports recently called the Dodge Journey the lowest-rated family SUV, citing its “restraining interior” and poor fuel economy.

Bottom: Trio, Jeep

This Fiat Chrysler brand also ended up near the bottom of the bunch with a score of 78. Still, that was slightly better than its seventy five a year earlier.

The Jeep Wrangler is the brand that ranking companies “love to hate,” Forbes noted earlier this year. In February, Consumer Reports rated Jeep vehicles as the 2nd worst among all automobiles, only ahead of Fiat, because of reliability issues.

Bottom: Two, Volkswagen

It’s not surprising that Volkswagen (VLKAY) ended up near the bottom in 2016, given a year that has been bruising for VW owners. The German carmaker was caught in an emissions fraud last year, leading to a record $15 billion settlement for owners of cars that were falsely billed as running on “clean diesel.”

VW’s score declined to seventy eight this year from eighty a year earlier.

Bottom: 1, Acura

Honda’s Acura brand rated at the very bottom, earning a score of just 76, down from eighty three a year earlier. The brand doesn’t score well with Consumer Reports either, which say that Acuras’ predicted reliability is worse than average.

The problem may reside in the fact that consumers are paying entry prices of as much as $48,000 for an Acura, which would suggest they wouldn’t be too blessed with less-than-average reliability. A latest review of its fresh MDX model said the car “still looks cheap” with an interior that “looks like Volvo’s, only not fairly as nice.”

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